Terms and Conditions for Man With Van Edgware Services

These terms and conditions set out the basis on which Man With Van Edgware provides removal, transport, loading, unloading, and related moving services for domestic and commercial customers. By making a booking, confirming a quote, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before placing an order. They are intended to be clear, fair, and practical, while protecting both the customer and the service provider.

In these terms, references to ???we??�, ???us??�, and ???our??� mean the service provider operating under the Man With Van Edgware name. References to ???you??� and ???your??� mean the customer, the person making the booking, and any person acting on behalf of the customer. These terms apply to all standard van moving services, courier-style transport, loading assistance, unloading assistance, and any related work agreed in writing or verbally before the job starts.

A quotation, estimate, or price indication is based on the information you provide at the time of enquiry. If the details change, the final price may also change. For example, changes in access, volume, weight, parking, waiting time, number of items, or the need for additional labour may affect the service. We aim to be transparent and to explain any such adjustments before work continues where reasonably possible.

1. Booking Process

To make a booking with Man and Van Edgware or any variation of our service name, you must provide accurate and complete information. This includes the collection and delivery addresses, preferred date, a description of the goods, access conditions, whether stairs or lifts are involved, and any special handling requirements. The booking is not confirmed until we have accepted it and, where requested, received any deposit or advance payment.

We reserve the right to refuse or cancel a booking if the information provided is false, incomplete, unsafe, or likely to result in an unsuitable vehicle or staffing level being dispatched. It is your responsibility to ensure that the property can be accessed safely and legally. This includes arranging parking permissions, lift access, loading bay access, or permits where required, unless we have expressly agreed in writing to make those arrangements on your behalf.

Booking changes should be notified as early as possible. We will try to accommodate changes to moving dates, time windows, or inventory, but this may not always be possible. If a revised booking requires a different vehicle size, additional staff, or extra time, the price may be recalculated. Any agreed modification should be confirmed by message, email, or other recordable form whenever possible.

2. Payments

All charges are due in accordance with the price agreed at the time of booking or as updated before the service begins. Unless stated otherwise, payment is required on completion of the work, before unloading is completed, or at another time agreed in advance. We may accept bank transfer, card payment, or cash, subject to availability and any limits that apply at the time of service.

Any deposit paid to secure a date may be non-refundable unless cancellation rights under these terms or applicable law require otherwise. If payment is overdue, declined, or reversed, we may suspend the service, retain goods in our vehicle where lawful and safe to do so, and recover reasonable costs incurred. You are responsible for any bank charges, failed payment fees, or costs arising from incorrect payment details supplied by you.

Where a job is booked on an hourly basis, the minimum charge, travel time, waiting time, and any additional labour will be calculated in line with the agreed rate. We may also charge for packing materials, dismantling or reassembly, carrying items over long distances, difficult access, congestion, parking charges, tolls, or disposal fees if these were not already included in the original quotation.

3. Cancellations and Amendments

If you need to cancel a booking, you should notify us as soon as possible. Cancellation fees may apply depending on how much notice is given and whether we have already reserved time, staff, or a vehicle for your job. Unless a different arrangement has been agreed, cancellations made with significant notice may only incur an administrative charge, while late cancellations may be charged in full or in part to cover loss of earnings and deployment costs.

We may cancel or postpone a booking where unsafe conditions, severe weather, vehicle failure, traffic disruption, legal restrictions, or other events beyond our reasonable control prevent us from providing the service. In such cases, we will try to offer a new date or a suitable alternative. We will not be liable for any indirect losses caused by delay or cancellation, provided we have taken reasonable steps to minimise disruption.

If you are not present at the agreed time, if access is unavailable, or if the goods are not ready for collection within a reasonable period, the booking may be treated as cancelled by you and charges may apply. For time-sensitive appointments, it is your responsibility to keep us informed of delays. We encourage customers to remain contactable throughout the moving period so any issues can be managed promptly.

4. Liability and Customer Responsibilities

We will take reasonable care when handling your belongings, furniture, appliances, and boxed items. However, liability is limited to loss or damage caused by our proven negligence or deliberate misconduct. We are not responsible for pre-existing damage, normal wear and tear, hidden defects, inadequate packing by the customer, or damage resulting from goods being too fragile, unstable, or improperly secured before collection.

You remain responsible for ensuring that all items are suitable for transport and are packed appropriately unless we have agreed to pack them for you. Glass, artwork, electronics, and similar delicate items should be protected adequately. If you ask us to move items that are already damaged, poorly assembled, or likely to fail under ordinary handling, you do so at your own risk, and we may refuse to move them if we believe they are unsafe.

Where we disassemble or reassemble furniture, we will do so with reasonable skill and care. Nevertheless, we do not accept responsibility for damage caused by poor design, missing fittings, hidden weakness, or manufacturer defects. It is your duty to tell us if any item has special instructions. You should also keep important documents, valuables, jewellery, cash, passports, and irreplaceable personal items with you rather than including them in the load.

5. Insurance and Claims

We may hold public liability and goods-in-transit cover, but the extent of cover can vary depending on the service, the type of item, and the circumstances of the claim. Any statement about insurance does not create an unlimited guarantee. If you wish to make a claim for loss or damage, you must notify us in writing within a reasonable time and provide evidence such as photographs, item descriptions, proof of value, and details of the incident.

Claims will not be accepted for items that were not declared, not packed properly, or not presented for inspection before the move where inspection was reasonably possible. We may also decline claims where the loss was caused by factors outside our control, including road accidents involving third parties, acts of vandalism, theft not due to our negligence, or unavoidable events during loading and transit.

Any liability we accept will normally be limited to the reasonable repair cost, replacement value, or agreed insurance limit, whichever is lower and subject to the facts of the case. We do not exclude liability where doing so would be unlawful, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.

6. Waste Regulations and Disposal Services

Where we agree to remove, transport, or dispose of waste, it is on the understanding that the waste has been described honestly and lawfully. You must not place hazardous, contaminated, or prohibited items into the load unless we have expressly agreed and are legally permitted to handle them. This includes, but is not limited to, asbestos, chemicals, paint tins, gas cylinders, medical waste, clinical waste, batteries, oils, pressurised containers, and electrical items subject to special disposal controls.

All waste transfers must comply with applicable UK waste legislation, environmental regulations, and local authority requirements. You confirm that any waste handed to us is yours to dispose of or that you have the authority to arrange its removal. If a waste transfer note, declaration, or similar documentation is required, you agree to provide accurate information and to cooperate with any lawful record-keeping obligations.

If we reasonably believe the waste is illegal, unsafe, improperly described, or unsuitable for transport, we may refuse to collect it, isolate it, or return it to you where lawful and practical. Additional charges may apply if the waste must be sorted, separated, or taken to a specialist facility. We will not be responsible for penalties, enforcement action, or costs arising from inaccurate information supplied by you about the nature of the waste.

7. Service Conditions and Delays

We aim to complete every job within the estimated time frame, but completion times are not guaranteed unless expressly stated. Delays may occur because of traffic, access issues, waiting time, weather, or events outside our control. Where possible, we will communicate any meaningful delay and adjust arrangements reasonably. If a second trip, additional manpower, or extra vehicle time is required, it may be charged as an extra service.

You must ensure that the property is ready for the move at the agreed time. This includes reasonable preparation of items, safe pathways, and sufficient clearance for loading and unloading. If the property is not ready, we may continue waiting, reschedule, or charge for wasted time. Our team may stop work if conditions become unsafe, including unsafe lifting, blocked access, aggressive behaviour, or hazards such as leaks, exposed wiring, or unstable structures.

If you ask us to carry out work beyond the original scope, such as extra collections, unplanned stops, or moving additional items not listed at booking, we may accept the request at our discretion. In that event, the terms, duration, and price may be revised. Any estimate of extra charges will be based on the labour, mileage, and time involved.

8. Prohibited and Restricted Goods

We do not knowingly transport illegal goods, stolen property, firearms, explosives, or items that are prohibited by law. We may also refuse certain high-risk or restricted goods where handling them would require special licensing, equipment, or permissions that are not in place. You confirm that all items provided for transport are lawfully owned, lawful to move, and safe to carry.

Where restricted goods are disclosed in advance, we may agree to transport them only if it is lawful and operationally suitable. In such cases, you must comply with any instructions we provide regarding packaging, labelling, isolation, or documentation. If you conceal the nature of any item and this causes risk, delay, damage, or legal exposure, you will be responsible for all resulting losses and expenses.

9. Governing Law and General Terms

These terms and any dispute arising from them are governed by the laws of England and Wales. Any claim or dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

No waiver by us of any breach or failure to enforce any part of these terms shall be treated as a waiver of any later breach or enforcement right. We may update or revise these terms from time to time to reflect legal, operational, or commercial changes. The version in force at the time of your booking will apply to that booking unless a later change is required by law.

Entire agreement: these terms, together with the booking confirmation and any written amendments, form the full agreement between you and us for the relevant service. By proceeding with a booking for Man With Van Edgware, man and van Edgware, or related service descriptions, you confirm that you have read, understood, and accepted these conditions.