Privacy Policy
Man with Van Edgware Privacy Policy
This Privacy Policy explains how Man with Van Edgware collects, uses, stores and shares personal data when providing man and van and related moving services. It applies to all Man with Van Edgware customers and prospective customers within our service area, including individuals and businesses who contact us, request a quote, make a booking or otherwise interact with us offline or online.
Man with Van Edgware acts as the data controller for the personal data described in this Privacy Policy. We are committed to handling your information in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018.
Personal data we collect
We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we typically collect include the following.
Identity and contact details: This may include your name, title, company name, service address, collection and delivery addresses, billing address, and other contact details you choose to provide such as city or postcode.
Service and booking information: This covers details related to the service you request, such as preferred dates and times, type and volume of items to be moved, property access information, parking information and any instructions you provide that are relevant to delivering the service.
Communication records: When you contact us by phone, through online forms, or by other means, we may keep records of the content of your communications, the date and time of contact, and our responses so that we can manage your enquiries and bookings effectively.
Payment and transaction information: When you make a payment, we may process information about the amount, date and method of payment, as well as invoices, receipts and related financial records. Card details or other sensitive payment credentials are processed only through secure payment providers and are not stored by us where this is not necessary.
Technical and usage information: If you visit our website, we may collect limited technical information such as your browser type, device type, general location based on IP address, pages visited and time spent on pages. This helps us understand how our website is used and to improve performance and usability.
How we collect personal data
We collect personal data in several ways.
Directly from you: Most information is provided directly by you when you request a quote, make a booking, contact us with a question, or provide feedback.
Through our website and online tools: Technical data and usage information may be collected automatically when you browse our website.
From third parties: In limited cases, we may receive information from business partners or platforms that help us connect with customers, for example when you use a comparison or marketplace service to contact man and van providers in the Edgware area.
Lawful bases for processing
We only process personal data where we have a lawful basis under applicable data protection laws. Depending on the circumstances, we rely on the following bases.
Performance of a contract: We process your personal data when it is necessary to take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotes, confirming bookings, delivering moving services, communicating about service changes and managing payments.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests or those of a third party, and where these interests are not overridden by your rights and freedoms. This can include improving our services, managing our relationship with you, handling enquiries, ensuring the security of our systems and preventing misuse or fraud.
Legal obligations: We process certain information to comply with legal and regulatory obligations, such as maintaining appropriate business records, responding to lawful requests from authorities and complying with tax and accounting requirements.
Consent: In situations where none of the above bases apply, we may rely on your consent. If we do so, we will clearly explain what you are consenting to and you may withdraw your consent at any time.
How we use personal data
We use the personal data we collect for the following purposes.
To provide quotations and manage bookings for our man and van services in Edgware and the surrounding area.
To deliver our services, including planning routes, allocating staff, arranging vehicles and coordinating collection and delivery.
To communicate with you regarding your enquiry, booking, changes to services or this Privacy Policy.
To process payments, issue invoices and manage refunds or disputes.
To manage our relationship with customers, including handling complaints, queries and feedback.
To maintain and improve our website, services and customer experience.
To protect our business, assets, staff and customers, including detecting and preventing fraud or misuse.
To meet our legal and regulatory obligations and to establish, exercise or defend legal claims.
Data sharing and processors
We may share your personal data with third parties where this is necessary for the purposes described in this Privacy Policy, always ensuring that appropriate safeguards are in place.
Service providers and processors: We use trusted third party providers to help us deliver our services and manage our business operations. These may include providers of payment processing, bookkeeping or accounting services, information technology and hosting services, route planning tools and communication platforms. These service providers act as data processors and are only allowed to process your personal data in accordance with our instructions and for specified purposes.
Professional advisers: We may share data with professional advisers such as accountants, auditors, legal advisers or insurers where this is necessary for the services they provide to us.
Authorities and regulators: We may disclose personal data where required to do so by law or where disclosure is necessary to protect our rights, comply with a legal obligation or cooperate with regulators and law enforcement.
Business transfers: If we undergo a reorganisation, are acquired or transfer some or all of our business, your personal data may be transferred to the new owner or relevant third party, subject to continued protection and use in line with this Privacy Policy or a similar policy.
Data retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting or reporting requirements.
In most cases, we will keep your core customer and booking records for a defined period after your last interaction with us, in order to manage our relationship, handle any queries or disputes and comply with our legal obligations. After the relevant retention period has ended, we will delete or anonymise your personal data in a secure manner.
The exact retention period can vary depending on the type of information, the nature of our relationship with you and statutory requirements. Factors we take into account include legal limitation periods for claims, tax rules and the need to maintain accurate business records.
International transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, your personal data may be transferred to countries that do not provide the same level of data protection as your home jurisdiction. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent measures, to protect your information in line with applicable laws.
Your data protection rights
Under data protection laws, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Edgware customers in our service area, subject to certain conditions and legal exceptions.
Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with information about how we use it.
Right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction: You may request that we restrict the processing of your personal data in specific situations, for example while we verify the accuracy of the data or consider an objection you have raised.
Right to object: You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms or where processing is required for legal claims.
Right to data portability: Where we process your personal data on the basis of your consent or for the performance of a contract using automated means, you may request to receive your data in a structured, commonly used and machine readable format and to have it transmitted to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you may withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.
To exercise any of these rights, please contact us using the details provided on our website or the correspondence you have received from us. We may need to verify your identity before responding to your request.
Security of your personal data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, physical security and secure storage of records, as well as selecting processors who implement suitable security practices. While we strive to protect your information, no method of transmission or storage is completely risk free, and you should take care when sharing personal data with us.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. Any changes will take effect when the updated version is published. We encourage you to review this Policy periodically so that you remain informed about how we protect your information.
