Terms and Conditions
Man with Van Edgware Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Edgware provides removal, transport and related services to you as a customer. By making a booking, accepting a quotation, or allowing any work to commence, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm or company requesting the services.
Company means Man with Van Edgware, providing removal, transport and related services.
Services means any removal, transport, loading, unloading, packing, storage, or related work carried out by the Company.
Vehicle means any van or other vehicle used by the Company for providing the Services.
Goods means any items, belongings, furniture, equipment or other property which the Company moves, transports or handles under these Terms and Conditions.
2. Scope of Services
The Company provides man and van, small removals, furniture transport, household moves, office moves and related services within its operating area and to other destinations in the United Kingdom by prior agreement. The precise scope of the Services will be as agreed with the Customer at the time of booking and confirmed in writing or electronically where applicable.
The Company is not a specialist mover of high-risk or high-value items such as fine art, jewellery, antiques of exceptional value, cash, precious metals, or hazardous materials. Any such items, if accepted at the Companys discretion, must be declared in writing and separately agreed, and may be subject to additional charges and special conditions.
3. Booking Process
3.1 All bookings are subject to availability and are only confirmed once the Company accepts the booking request. An estimate or quotation provided by the Company does not constitute a confirmed booking.
3.2 The Customer must provide accurate and complete information at the time of enquiry and booking, including:
Full collection and delivery addresses.
Details of the type and quantity of Goods.
Access details at all locations, including parking restrictions, stairs, lifts, narrow doors or corridors, and any other relevant information.
Any special handling requirements or fragile items.
3.3 The Company reserves the right to amend the quoted price or decline the booking if it becomes apparent that the information provided was incomplete or inaccurate, or if the requested job is materially different from what was originally described.
3.4 The Customer may be asked to confirm the booking in writing or electronically. Where applicable, a deposit or prepayment may be required to secure the booking. The Customer will be advised of any such requirement during the booking process.
4. Quotations and Pricing
4.1 Quotations may be given on an hourly basis, fixed price basis, or a combination of both, depending on the nature of the job. Any quotation will specify the pricing structure, what is included, and any assumptions made.
4.2 Unless otherwise stated, quotations are based on normal access conditions, reasonable loading distances from the Vehicle, and the information supplied by the Customer at the time of enquiry.
4.3 Quotations are normally valid for a limited period specified by the Company. If no period is specified, quotations are valid for 30 days from the date of issue, after which the Company may revise the price.
4.4 The Company reserves the right to adjust the price if:
The Customer changes the date, time, collection or delivery addresses, or scope of work.
There are significant delays beyond the Companys control, including waiting time for keys or access.
Additional Goods or services are requested on the day which were not originally quoted for.
Access is substantially different or more difficult than described.
5. Payments and Charges
5.1 Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due either in full in advance or immediately upon completion of the Services on the day of the move.
5.2 The Company accepts the payment methods specified at the time of booking. The Customer is responsible for ensuring that payment can be made when due. Failure to pay may result in the delay, suspension or cancellation of Services.
5.3 Where work is charged on an hourly basis, the minimum hire period and any additional increments will be explained in advance. Time is normally calculated from when the Vehicle and team arrive at the pick-up point until the completion of unloading at the final destination, including any reasonable travel time between locations.
5.4 Additional charges may apply for:
Out-of-hours work, such as late evenings, nights, weekends or public holidays.
Congestion charges, tolls, parking charges and fines caused by restrictions beyond the Companys control.
Additional labour or time required due to packing, dismantling or reassembling, or carrying items via stairs where no lift is available.
Waiting time caused by delays in access, key collection, or other Customer-related factors.
5.5 If payment is not received when due, the Company reserves the right to charge interest on any outstanding balance at a reasonable rate and to recover any costs incurred in pursuing payment.
6. Cancellations and Amendments
6.1 If the Customer needs to cancel or amend a booking, the Customer must notify the Company as soon as possible. Cancellation and amendment terms will depend on the notice period provided.
6.2 The Company may apply the following cancellation charges:
No charge where more than 7 days notice is given before the scheduled start time.
A reasonable percentage of the quoted price where between 48 hours and 7 days notice is given.
Up to 100 percent of the quoted price where less than 48 hours notice is given or where the Customer fails to provide access on the day of the job.
6.3 The Company will set out its specific cancellation charges and any deposit refund policy at the time of booking. Any non-refundable deposit will be clearly indicated.
6.4 The Company reserves the right to cancel or postpone the Services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, illness, accidents, or other events making it unsafe or impractical to carry out the work. In such cases, the Company will, where possible, offer an alternative date or a refund of any amounts paid for Services not provided.
7. Customer Responsibilities
7.1 The Customer is responsible for:
Ensuring that all Goods are ready for collection at the agreed time.
Packing Goods securely, unless packing services are expressly included.
Ensuring that all items to be moved are suitable for transport and are not prohibited by law.
Providing clear instructions and contact details, and remaining contactable on the day of the move.
Arranging suitable parking for the Vehicle, and obtaining any necessary permits or authorisations where required.
7.2 The Customer must not ask the Company to transport any items which are explosive, flammable, corrosive, illegal, perishable to a significant degree, or otherwise hazardous. The Company may refuse to move such items.
7.3 Where the Customer or any third party assists with loading or unloading, this is done at their own risk. The Customer is responsible for any damage caused to the Companys Vehicle or equipment due to improper handling by the Customer or their helpers.
8. Waste and Rubbish Regulations
8.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will only remove waste or rubbish where this has been specifically agreed in advance and is compliant with relevant regulations.
8.2 The Customer must not place domestic, commercial or hazardous waste into the Vehicle unless the Company has expressly agreed to remove such waste. This includes, but is not limited to, black bags of unidentified rubbish, building rubble, chemical waste, paint, oils or electrical items requiring special disposal.
8.3 Where the Company agrees to dispose of items on the Customers behalf, the Customer confirms that they have the right to dispose of those items and that they are not hazardous or prohibited. The Company may charge additional fees for disposal services and will use lawful disposal sites or recycling facilities as appropriate.
8.4 If the Customer causes the Company to breach any waste or environmental regulation, the Customer will be responsible for any fines, penalties or costs incurred as a result.
9. Liability and Limitations
9.1 The Company will exercise reasonable care and skill in handling and transporting the Goods. However, the Companys liability is subject to the limitations set out in this section.
9.2 The Company will not be liable for:
Loss or damage arising from the Customers failure to pack items adequately, unless packing services have been provided by the Company.
Damage to Goods where the Customer or a third party has assisted with loading or unloading against the advice of the Company.
Loss or damage to items of a fragile or inherently weak nature, such as glass, mirrors, lampshades, or flat-pack furniture, unless special packing arrangements have been agreed.
Damage caused by defects in the Goods or by their unsuitable condition for transport.
Loss or damage arising from war, terrorism, natural disasters, severe weather, acts of God, or other events beyond the Companys reasonable control.
9.3 The Companys liability for loss of or damage to Goods, where it is accepted, may be limited to a reasonable amount per item or per job. The Customer should inform the Company in advance if any item has a particularly high value so that appropriate arrangements can be discussed.
9.4 The Company will not be liable for any indirect or consequential loss, such as loss of profit, loss of income, or loss of opportunity, arising from or in connection with the Services.
9.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services. The Customer must provide evidence of the loss or damage and allow the Company a reasonable opportunity to investigate.
10. Access, Parking and Property Damage
10.1 The Customer is responsible for ensuring that there is suitable access for the Vehicle at both collection and delivery addresses. This includes arranging any necessary parking permits or visitor passes in good time.
10.2 The Company will take reasonable care to avoid damage to property, including buildings, driveways, fixtures and fittings. However, the Company cannot be responsible for damage caused by the movement of large or heavy items through tight spaces, up or down stairs, or over surfaces where there is an inherent risk.
10.3 If the Customer, or someone acting on their behalf, instructs the Company to proceed with moving an item where there is a clear risk of damage, the Company may ask the Customer to confirm that instruction. In such cases, the Company may limit or exclude its liability for resulting damage.
11. Delays and Waiting Time
11.1 The Company will make reasonable efforts to arrive at the agreed time, but arrival times are estimates and not guaranteed. The Company is not liable for delays caused by traffic, road closures, breakdowns, weather or other circumstances beyond its control.
11.2 Where delays occur that are attributable to the Customer, such as waiting for access, keys, or for the Customer to be present, the Company may charge additional waiting time at its standard rates.
12. Insurance
12.1 The Company maintains appropriate insurance cover for its operations in accordance with UK requirements. Details of relevant cover may be provided upon request.
12.2 The Customer is encouraged to maintain their own insurance for high-value or sensitive items and for their general household or business contents, as the Companys liability may be limited as set out above.
13. Complaints
13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.
13.2 Formal complaints should be submitted in writing, providing full details of the job, the issue experienced, and any supporting evidence. The Company will review the complaint and respond within a reasonable period.
14. Data Protection and Privacy
14.1 The Company will collect and use personal information from the Customer only for the purposes of providing the Services, managing bookings, handling payments, and where applicable, complying with legal obligations.
14.2 The Company will take reasonable steps to protect the Customers personal data and will not sell or disclose such data to third parties except where necessary for providing the Services or where required by law.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
16.3 The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
16.4 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Services provided under that booking.
